Tommy Kramer Coaching Tip #261 – The Little Things Matter More than the Big Things

No matter how many songs in a row you play or “commercial-free zones” your station may promote, radio is still at its core about the CONNECTION between you and the Listener.

A great Consultant can help you map out a Strategy, but the essence of Coaching is about how many ways there are to carry out that strategy. And when it comes to engaging the listener, and making that person want to listen longer or more often, sometimes the little things matter more than the big things.

Here’s an example, from morning team Tom & Ana on Contemporary Christian station Spirit 105.3 in Seattle:

Yesterday, Ana talked about the story of the woman named Nicole McGuinness, who was on a TV show, HGTV’s “Beachfront Bargain Hunt”. (You may have seen this story, too.) A doctor, Erich Voigt, noticed a lump on her neck, and commented about it on his Facebook page. Another person saw the posting and advised him to contact the show’s producers, which he did, and then told Ms. McGuinness by email that she should get it checked.

It turned out that she has thyroid cancer, and thanks to Dr. Voigt, she’s now getting treatment for it.

Great story. But then Tom weighed in, with “Thank God for high-definition TV, where a doctor could SPOT this!”

That little comment, a different ‘camera angle’ that told every listener something about Tom, is what CONNECTION is made of. And it said more than any liner, or having a contest winner, could ever say. It was personal, and it was powerful – one of those things that supposedly anyone COULD have observed, but HE DID.

Well done, Tom.

What did you do today, or this week at least, that showed your heart, your concern, and a less obvious take on something that touched your listener?

When it comes to “Stationality” (the great term that Lee Abrams came up with years ago), the big things matter – but often, the little things matter more.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2018 by Tommy Kramer. All rights reserved.

Tommy Kramer Coaching Tip #259 – The Death of the Big Voice, and Why

“He’s got such a great voice.”

We used to hear that a lot, but today, it’s virtually meaningless. In L. A. and New York, the big voices are doing tractor pull spots and horror movie spots, and you still hear the network TV guys doing that big, mighty “announcement” thing some, but be honest – doesn’t it just sound kind of cheesy?

The voice that gets the most work today is the midrange voice with great inflection. But even then, it’s not the old-school radio “emphatic” read; it’s more, as the great voice acting coach Marice Tobias says, “noticing” a word.

And as more and more jocks realize what today’s radio is all about, the big-voiced jock or Imaging guy sounds like a dinosaur. Here’s why: Radio is about Companionship. That friend in the car who’s just fun to be with; the one who makes everyone laugh. The one you want to invite to your backyard barbecue because he or she is good company, someone your guests will like.

No one stands up and ‘announces’ “Pass the ketchup, PLEASE.”
So if you’re a PD, rethink how your Imaging voice comes across. An INTERESTING voice is better than just a big one.

And as an air talent, let go of the big voice thing, even if you’re blessed with one, and just talk. Stop trying to make an impression and start trying to simply CONNECT with the listener.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2018 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #255 – There’s No Such Thing as a Break thats Too Short

Maybe you haven’t thought about this in a while, but in moving back from five and a half years in Hawaii to my home town of Shreveport, Louisiana, I’m resetting the stations on my car radio. As a result, I’ve been listening to a lot of different stations recently. And I’m hearing a lot of things on music stations that I thought had been killed off a long time ago…

The “first in, last out” (FILO) thing where every break mandatorily starts with the name of the station, then also ends with the name of the station. (This was always ridiculous. Why do you want to sound like you somehow forgot that you said your name a few seconds ago? And why would you EVER put the name of your station right next to a commercial break? Think about it: You = commercials is not a good impression to lock into the listener’s brain.)

Jocks mindlessly repeating the stupid “positioning statement” (or slogan), as in “96.7 KKIV, your best variety at work.” Geez, this just sounds awful. Every single time they open the mic, robots repeating a phrase that even THEY don’t believe – and that’s what it sounds like.

Jingles singing a bunch of words that are just “print copy” set to music. “The best variety and the home of the Kidd Kracken Morning Show…96.7 KKIV” Why not just sing the phone book?

So-called “interesting” items plucked from a website, someone’s Facebook page, or a “prep sheet” that no one could possibly care about. “Brainbuster” questions that Siri can answer in two seconds. The definition of non-Content.

But the main thing that’s hit me is that most jocks can’t shut the heck up. They just prattle on, spelling out the not-very-entertaining ending to the prattle they’re talking about like they’re explaining it to a four-year old.

I’ve said this before as part of a couple of other tips, but let’s give it a special, stand-alone status: There’s No Such Thing as a Break that’s Too Short.
This is an all-out assault on reading crap off a computer screen. It’s Brevity vs. Rattling-on-for-no-apparent-reason-other-than-you-CAN’T-be-concise.

Here’s what really works: Try to say things one time – no repetition – then hit the next element and turn the mic off. You’ll be amazed at how this simple thought de-clutters your station. And please stop trying to tell the listener what to think about who you are or what you do. Believe it or not, people actually make up their own minds. Instead, be a good neighbor; a friend who doesn’t waste their time. Trust that it WILL work. And you’ll stand alone like the only oasis in the desert.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2018 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #254 – Think With Your Heart

A lot of shows struggle with getting any really viable phone call feedback from listeners. They tap into a subject, maybe offer an opinion, do a solicitation for feedback, give the phone number, then…nothing. Waves of silence. No phone lines lighting up. Or if there is a call, it’s pretty much the same type of call they got last time (often from the same tiny pool of callers) with pretty much the same type of comment they always get. The safe, predictable, no-new-ground-broken feedback loop.

Here’s one way you might be able to change that: think with your heart. Analytical subjects with “left brain” solicitations tend to lie there, flat as a pancake.

But when an EMOTION is at the center of the subject – and especially when you express an emotion instead of just an analytical opinion – people react differently. (Both callers and people who don’t call, but actually start listening more closely.)

This is based on an acting tip. When you focus on the Emotion that the scene is trying to convey, a blown line doesn’t hurt the flow. When you’re married to the words, a blown line causes an awkward pause that the audience can feel.

This is why I often ask “What emotion is this break about?” Because without emotion, there’s very little chance of connection. And CONNECTING with the listener IS the job.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2018 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #251 – Talking to Your Best Friend

Something happens when the mic goes on. Most people assume a delivery that’s either “giving information” or “making an announcement” or “presenting” something to the listener.

…as if the listener is some distant stranger who has this break arrive like an unwanted, slick, glossy ad for life insurance – for your pet goldfish.

But the great talents all know that no matter how important or significant a thought is, you still want to say it like you’d say it to your best friend, over a cup of coffee, like he or she is just 2 or 3 feet away (not 15).

By trying to sound more “important”, you become less important. By simply sharing a thought in a normal tone of voice (and normal volume level), you imply that “Hey, we’re buddies. Let me tell you something.”

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2018 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #247 – The Pause

Recently, I had a session with a very good talent who struggles occasionally at the very beginning of a break. I played her a couple of breaks where the hemming and hawing was noticeable; she just couldn’t get any real traction in getting started.

Here’s a possible cause — the tendency to think that every second has to be filled with words. Nothing could be farther from the truth. JFK, Martin Luther King, and dozens of actors known for their timing realized that sometimes a pause to “gather” your next thought is THE most powerful moment.

Example:
“Ask not what your country can do for you, ask what you can do for your country” is not the same as “Ask not….what your country can do for you. (Another pause) Ask what you can do for your country.”

When the anxiety is taken away, and you come to trust that conversations need pauses, the tendency to just add more words, or over-explain, will dissipate.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2018 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #245 – What You Can Do in Six Seconds

The other day, I was having to teach someone how to talk over a song intro. This is a modern phenomenon, apparently, because most people on the radio today never heard the Drake Format or the “Q” Format that revolutionized radio in the late sixties and early seventies.

Before those, jocks just talked whenever and wherever they wanted to, so you heard a song end, the jock blather for a few seconds (or longer), and then start another song, talking up to the vocal.

Bill Drake changed that. Jocks fit the song intro, instead of starting early. Momentum increased exponentially.
The Q stations (KCBQ in San Diego first, others later) took it another step further. But jocks tended to lose contact with the pace of the song, doing every break in a high-powered delivery.
Stations like KNUS in Dallas, Y95 in Miami and others took it beyond that, maintaining the momentum, but also introducing a sensitivity to the pace and “vibe” of the song and matching it with the delivery.

Enough with the history lesson. Jocks today grew up hearing a song end, the talent talking for much too long, then another song starting. Momentum ceased to exist under the guise of “respecting the music,” primarily an Album Rock approach. Stop – Start – Stop – Start. The definition of NO true momentum.

So back to the recent session. I told the man/woman team “start the next song, THEN talk” every other song or every third song, with Imaging pieces (fully produced, no “dry voice” at the end that stopped the momentum in its tracks) between the other songs within a music ‘sweep’.

The female partner said, “What if the song only has about a six-second intro? What can we do except just give the name of the station and introduce the song?”

Here’s what you can do:
You can sound ENGAGED with the music, like YOU’RE listening to it, too. You can give an opinion about the song or the artist.
You can promote something coming up. You can avoid sounding like a robot, trying to get this over with as soon as possible.
And you can learn the value of words, how to edit yourself, and that you can reveal an Emotion instead of just giving information.

Then you might not sound like just “a voice saying words”. And you’ll have flexibility, instead of just trying to jam something in. And most importantly, you’ll sound like you’re sharing the experience, in the moment, WITH me (the listener). You know, like friends.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2018 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #233 – What Did I Learn About You Today, and Why Does it Matter?

Here’s part of a post-Halloween coaching session recap with a morning team I work with in Austin, Texas…

Steve and Amy,

Well, look at what we learned about you in Tuesday’s show…

You’re aware of what’s going on, and you have hearts (coverage of the New York City tragedy).

Amy has managed to rationalize not wanting to go out in the cold to ‘Trick or Treat’ with her kids as THEIR decision. (And Steve called her on it.)

Steve’s son considers “Mr. Blue” – a character that is apparently only about wearing blue clothing – to an acceptable Trick or Treat costume. (But he ended up wearing a Coke bottle costume instead. Not really sure if that’s better.)

Yes, Houston’s being in the World Series is great for the morale of the city, etc. — but to Amy, it’s all about a stolen base meaning she gets a free taco.

This is what engaging shows are made of.

Every person on the air should ask himself/herself two questions:

What did the listener learn about me today?
And why does it matter?

If you just did a show where I didn’t learn anything about you, it was a wasted opportunity. And it matters because if I don’t learn about you, we’re not friends. It’s about the common ground between you and me. If we don’t have any, there’s no real point in listening to you.

I can put every song you play into my iPhone. I have the Weather Channel app. News is everywhere, at the push of a button. And my car has built-in navigation with turn-by-turn instructions.
Yes, the music, News, Weather, and Traffic are part of a good station. But that isn’t enough. However, YOU…ARE…enough – if you REVEAL. The broadcast world is full of nameless, personality-less voices. No one remembers who they are.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2017 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #228 – Lessons from Leta

On Friday, October 13th 2017, Leta Hopwood passed away, two months to the day after her 92nd birthday.

Hopwood was her maiden name. She was my mother.
She taught me to read when I was three years old. (By the time I entered 1st grade, I was reading at 7th grade level.)

She taught me to sing harmony when I was nine, as we drove from Shreveport, Louisiana to Colorado Springs after my dad was drafted into the Army. (I later sang in a very popular band, and have sung on dozens of jingles that you might have heard.)

She worked as a legal secretary when I was young, probably only making $400-$500 per month during that era, but still managed to save back $10 a week for me to take guitar lessons. (I’ve played guitar on quite a few records, and dozens of jingles.)

And she taught me about Jesus, and how even if you’re perfect, there will be someone who doesn’t particularly like you or agree with your opinions. And she taught me how to get over being hurt by that, and to forgive them, regardless of how they felt.

But most importantly, she taught me that your personal feelings are more powerful than your opinions, and that no matter what you think, your feelings are almost always evident – and they should be.

When you go on the air today, if all you do is quote somebody else’s thoughts, read liners, or be “nice” and “easy to listen to”, you’re not living up to what Leta would think was your full potential.

But more importantly, you’re not really giving of yourself, and you’re not really making any personal impact on the listener.

Leta had an impact on everyone she ever met. And if you ever work with me, her teachings will impact your life, too.

And I believe she’d be pleased with that as part of her legacy.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2017 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #222 – Stage versus Film, and which one you should emulate

A subject came up in a session recently that I’ve written about before, but want to pursue a little further in an effort to help you find your vocal “pocket”.

A very talented jock I’ve worked with for a few months told a good story on the air about how after you marry, you find out what things you and your spouse see differently. In this case, his wife had ordered takeout food, and to his surprise, there was an extra pork shop that he didn’t expect. So he put it in the refrigerator to have for lunch the next day.

However, his wife can’t stand having leftovers in the fridge, so she threw it out!
Seeing this, he became indignant, fished it out of the top layer of the trashcan (yes, like George Costanza in that “Seinfeld” episode with the chocolate éclair), and then he put it back in the fridge.

Here’s where it went sideways, when he overacted the finish, declaring “OF COURSE I’m gonna eat it,” then following that up with a way over-the-top “Now, in order to WIN this argument, I actually have to EAT a pork chop that was THROWN AWAY!”

Too emphatic, too loud, and he lost the reality of the story as a result. Here’s what I told him…

I thought the story was something that everyone can identify with, but the ending was LOUD and a little overly strident. You want to watch overacting, and simply ‘give yourself’ to the words like a film actor, as opposed to a stage actor. Stage actors are concerned with the people in the last row being able to hear the lines, and their movements and gestures are usually a little exaggerated. But film actors — who often have a camera literally just a foot or two away, and have the audience much closer to them because of the big screen they’re on — play it “not so large”, letting inflection and a more real and more nuanced vocal approach pull the audience in.

This is absolutely essential to becoming a truly great talent.

– – – – – – –
Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2017 by Tommy Kramer. All rights reserved.