Tommy Kramer Coaching Tip #554: The First Class Curtain

If you fly a lot, you get perks, upgrades, free beverages, hot towels, and great seats. If you don’t (like me), you’re crammed into the “cattle car” seats with Jabba the Hut sitting next to you with his elbow in your ribs the entire flight. There’s that curtain between coach and First Class that says, “You’re not welcome here.”

The point being that often, a business concentrates so hard on pleasing the core customer that it treats the others like they’re not particularly wanted, except to buy a ticket.

Radio stations went through a phase of trying to attract everybody, then realized that concentrating on the core listener was better.

But many of them, especially in formats like Smooth Jazz, NewsTalk, and Contemporary Christian, largely ONLY appealed to the target listener. This is why Fox News, CNN, and MSNBC’s audiences are smaller than the audience for “Two and a Half Men” or “Everybody Loves Raymond” reruns.

Look, I totally believe in aiming for the middle of the bulls-eye when it comes to the target listener. But I also believe that you don’t want to give the impression that that’s the only person you want.

I’ve heard Smooth Jazz air talents dive so deep into the music – “so and so played saxophone on this song”-type stuff that they RULE OUT anyone else listening. And definitely many Contemporary Christian Music stations can fall into this trap. Sometimes the Imaging alone is what can chase people away.

So here’s the lesson: yes, aim at the target listener, but make it easy for someone just tuning in for the first time to feel just as welcome. This doesn’t mean widening the playlist or opening up Content to try and speak to everyone. It simply means that you want to be accessible. No curtain.

You’re welcome. No charge.