Tommy Kramer Coaching Tip #295 – Seeing Through the Listener’s Eyes

This past weekend, the fine actor Alan Alda accepted the Screen Actors Guild’s Life Achievement Award, saying “When we get a chance to act, it’s our job, at least in part, to get inside a character’s head, and to search for a way to see life from that person’s point of view. It may never be more urgent to see the world through another person’s eyes. And when the culture is divided so sharply, actors can help, at least a little, by doing what we do.”

I agree. So did C. S. Lewis, who wrote: “My own eyes are not enough for me. I will see through the eyes of others.”

Part of our job should be to see through the listener’s eyes – and not just the P-1 devoted listener, but also the person who just hit the “scan” button and it landed on you.

Great radio is performance art. And anyone who’s worked with me knows that’s the way I approach it. As Alan Alda said at the end of his acceptance speech, “The nice part is it’s fun to do it. So my wish for all of us is: Let’s stay playful, let’s have fun, and let’s keep searching. You can’t solve everything, but it wouldn’t hurt.”

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2019 by Tommy Kramer. All rights reserved.

Tommy Kramer Coaching Tip #282 – Your Show’s Dual Purpose

Your show, no matter what format you’re in, has a dual purpose:

First, to talk to the person who just tuned in; and second, to talk to the person who’s been listening to you for a few minutes. Their needs are different.

If I hear two breaks in a row on the same subject (like a reset to get into a phone call), I don’t want to hear redundancy or repetitive wording, because that’s boring.

And if I only hear ONE break, you can’t just abruptly continue something you did in the previous break, because I DIDN’T hear that one.

So it’s all about the reset – specifically about the language you use. You can’t just use the same “intro” you used the first time, or the listener who heard the previous break will just think you’re on autopilot. And you should word it so NO prior knowledge is required for someone who just joined your show to understand what you’re talking about.

It’s an art, and one of the main things I work on with people I coach. You’d be surprised how many people don’t even hear themselves blathering out the exact same setup in a follow-up break – or even worse, they DO hear it, but just take the easiest, most mindless road possible. That’s a good way to lose listeners.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2018 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #220: Dead Streaming

Here’s a question that takes some actual hands-on experience to answer: Is your live streaming even worth listening to?

As someone who has to tape streaming audio often (because of different time zones) in order to do coaching sessions, I can tell you that most live streaming is dead in the water. Constant cutting out, horribly over-modulated audio (or a stream that’s so low I need a hearing aid to listen to it), too many steps to finally get the audio up, incessant “introductory ads” that we have to sit through before – finally – hearing the station…they’re all symptomatic of just assuming because you buy into a streaming service, your audio is being carried the right way.

And the weird thing is, we promote this ‘feature’ all the time, often without ever checking it out ourselves.

So today – now, while you’re thinking of it – get on your computer, iPad, or smart phone and check your live stream for an hour or so. You may be shocked at how poor it sounds…or you could really pleased with it – until it inexplicably just shuts off after a few minutes. (Aaaarrrrgh.)

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2017 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #76 – It’s my first time

I once put up a sign on the Control Room door that said:
“I just got into town. I got into the car, turned the radio on, and hit the ‘scan’ button. It landed on your station. I don’t know what station it is, what the format is, what the dial position is, or who you are. You have thirty seconds.” (Now, PPM is showing that it’s more like TEN seconds.)

I base everything I coach on “first time” listening. If I just tuned in for the first time, can I get what’s going on here? Are you making references to things that I don’t understand, since I’m not a regular listener to the show?

All too often, the Air Talent assumes that the Listener has been there for a few minutes, or that “everyone knows” what he or she is talking about. I call this “The Eminent Danger of the Assumption.”

Reset the stage for the Listener. Don’t assume anything. Remember, I just tuned in.

Think of what was originally called the “Fox Block” – the little box in the corner of the screen when you watch a football game that tells you the teams, the score, the time left on the clock. (It’s now standard on every network.) Radio doesn’t have the visual tool that television does, so we have to do it verbally.

As you listen to an aircheck with your Talent, if you hear the “assumption” mentality, simply stop the audio and ask, “Who is this? What station am I listening to? What’s going on here?” The Talent will get it immediately, and start to police himself. Plus, he’ll start to ask those questions when he hears a competitor, and think that they’re lame for not knowing what he knows. That builds confidence.

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Tommy Kramer
Radio Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2014 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #40 – First Impression

You only get one chance to make a First Impression. And remember that it takes twice as long to undo a first impression as it does to create it. And you have no control over whether or not you even get that chance. The Listener decides.

The natural tendency for a Talent in a new situation is to do too much, to try to show the whole bag of tricks, like an overzealous lead guitar player who tries to play every ‘lick’ he knows every time he plays a solo. Meanwhile, the old hands—Eric Clapton, B. B. King, etc.—have the patience to do only what’s just right for THIS song, knowing that the full repertoire will be uncovered over time, as more songs bring more emotions and more opportunities to express their range of skills.

Remember that trying too hard can be felt on the other end of the radio, and pushes the listener away. Your insecurities or nervousness will be magnified by the microphone.

Se here’s a simple thought that will always work: Just be of service to the listener. Then just add a little more of you in how you do that each day. It’s very rare that someone will dislike you if you’re genuinely trying to help them.

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Tommy Kramer
Radio Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2014 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #31 – The Person Who Just Tuned In

Here’s a little reminder of something a lot of air talents forget: At this moment, as you start this break, you’re not only talking to one of your P-1 listeners; you’re also speaking to the person who just tuned in…maybe for the first time.

If you think this way, you’ll be more welcoming, and always be inviting in more cume. More cume means a better chance for a diary or PPM device to go to one of your listeners.

This doesn’t just apply to what the jocks do or say. It’s important for a PD to embrace this, too, and design things accordingly. For example, the other day I heard a local station do a “Complete the lyric” contest—where the idea was to pick up where the song clip the jock played left off, and sing the next line.

I’m sure that on the drawing board, this looked great. But to me, it’s just one more station ‘preaching to the choir’—talking exclusively to the listeners they already have. If I’m new to the format, I don’t KNOW the lyrics to the songs you play yet. Since the most important factor in any contest is for me (as a listener) to believe that I have a real chance to win, this is a swing and a miss. I give up, tune out, and you miss an opportunity. (However, you do get to give yet another prize away to one of the 30 people who win every contest you ever run.)

If what you do is more open-ended, you’ll get more listeners to pay attention. Aim at the target listener, but don’t exclude anyone. McDonald’s targets women with kids, but that doesn’t mean men can’t eat there.

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Tommy Kramer
Radio Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2013 by Tommy Kramer. All rights reserved.