Category Archives: Connecting

Tommy Kramer Tip #118 – What you can learn from Bill Murray…and Larry Ryan

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It would be hard to imagine anyone who’s more welcome to join a party than comedian/actor Bill Murray. His “business model” is unique. He has no agent, no “handlers” buzzing around him, no business cards to pass out. But what he DOES have is that he seems imminently approachable.

You see him at the Pebble Beach golf tournament, accepting home-baked cookies from a woman, then sharing them with other people around the tee box. Then you click to another channel, and he’s at Eric Clapton’s giant “Crossroads” event, not only being an emcee, but sitting with people in the crowd, watching the artists play, just like a normal person. Then he’s in Austin for SXSW, walking down the street, eating barbecue and shaking hands with everyone.

But radio people at a remote or station event? Mostly, they’re huddled up in a corner, talking to each other. Their physical posture and manner suggest that going up to one of them just to chat would either get a perfunctory “thanks for coming” response or be downright unwelcome.

Sure, Facebook and Twitter are good ways to connect, but believe me, shaking someone’s hand makes far more impact. My friend and mentor Larry Ryan in my hometown of Shreveport, Louisiana, is a great example. I can’t count how many times we’ve been eating lunch or just walking down the street, and someone has come up to him and said something like “Hi, Larry! We met a couple of years ago at the Mardi Gras parade.”
Larry will ALWAYS greet them warmly, and if he can’t quite place them, say “I’m sorry, but I’ve forgotten your name.” Then he makes that person feel like an old friend, has a short conversation, wishes them well, and we go on.

The result? After 50 years on the air there, Larry Ryan is a legend in Shreveport, still pulling excellent ratings on an Oldies station. And I guarantee you that when he does retire, a lot of people will still be writing his name down in their Arbitron diaries. Months later, they’ll think he’s just been on vacation for a couple of weeks. (If you think that’s an exaggeration, you’re wrong. When I was Corporate Talent Coach for Paxson Radio, we saw diary entries for one jock who had been DEAD for two years!)

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #106 – Answers = Power

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In May of 2015, Google began running an ad that started with “a question is the most powerful force in the world.” But they couldn’t be more wrong. An ANSWER is the most powerful force in the world.

I’ve talked before about avoiding the Question form, and making Statements instead. Thinking that questions are “a powerful force” is fool’s gold. No one wants to ask a question, only to get another question in reply.
Example:
“How much are these beets?”
“How much do you think they should cost?” is not a helpful response. Great marketers know that asking the public what they want doesn’t really work, because people can only describe what they think they want in terms of what they’ve already seen. Apple didn’t ask people if they wanted an iPad. They just made them, and let the world come—rapidly—to the conclusion that this new product would make their lives easier. (And that’s why Google isn’t Apple. And by the way, what MADE Google was that you ask, and they provide the answer.)

In your Imaging, in your commercials and promos, and in your air work, give your listener an answer.

Warning: Everyone thinks he can do this, but then, at first, tends to fail miserably when he tries. Let me help you with the techniques, and we can weed this out in a hurry. I promise you that you’ll see the power of it in no time.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #105 – One Thing Per SHOW

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In coaching Talent to become more than just deejays, I draw on why legendary personalities become legends. In the past, it was Robert W. Morgan in L. A. or Fred Winston in Chicago. In Dallas, where I lived most of my adult life, it was Ron Chapman, Terry Dorsey, Kidd Kraddick, and in the Contemporary Christian arena, Brother Jon Rivers. There are others, too, of course. (Fill in the name of your market’s Legend.) In my hometown of Shreveport, Louisiana, it’s a guy named Larry Ryan, who’s been in that market for over 40 years. And when I was just a duckling starting out in radio, Larry told me something that I still remember every day, and have developed specific techniques in how to coach.

He said, “If you do just ONE THING each day that people remember, you’ll be a star.”

ONE THING PER SHOW. That’s all you need. Do the math: Say you take two weeks of vacation per year. So if you work five days a week, fifty weeks a year, and do one thing each day that your Listener really connects with, that’s 250 things at the end of a year that your Listener remembers about you that he or she doesn’t remember about your competitor! 250 concrete reasons to keep listening to you, instead of to the other options across the radio landscape or satellite and digital formats.

Now this is not about only doing one thing during your entire show. It’s about doing one thing that’s memorable, one thing that no one else will do, every show. It’s also about never going through a show without that one thing. This is one of the prime areas where “critique” serves no real purpose. It’s all about coaching—brainstorming ideas to cultivate a sense of what will set you apart.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #103 – Deepak Chopra on Surprises

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If you get the Sundance channel, you probably know about the series “Iconoclasts”. I just saw an episode the other day featuring actor/comedian Mike Myers and the controversial Indian-born author and speaker Deepak Chopra. Myers was insightful and funny, but Chopra said something that really rang the bell of what makes great radio:
“If a life can be a series of perpetual surprises, that’s the most joyful experience you can have.”

That’s it. That’s the ‘secret’, if there is one. Most radio today is full of information, gossip, promotional messages, etc.—but lacks surprises. Being surprised by something is like seeing a butterfly emerge from its chrysalis when you’re a kid. Or an ending to a movie that you didn’t see coming. Or unexpectedly being moved by an act of kindness.

Shock is not the same thing as Surprise; it’s just one crayon. There are others. If you’re having trouble seeing them, well, that’s what I’m here for. Coaching isn’t about a set of “do this, don’t do that” rules. It’s about helping you access the things in your noggin that can surprise the listener.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #102 – The Apple Philosophy and how it applies to Radio

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If you’re an Apple hater—you don’t like Mac computers, don’t like the iPhone, and would never buy an iPad—try to put that aside for a second. Of course, if you’re using a PC, you’re probably not reading this anyway, because you’re sitting through a Norton Security scan, Windows Updates that’ll take 40 minutes, or the dreaded blue screen of death. Anyway…

Apple has a simple philosophy. Three thoughts:
What would be cool?
What would be fun?
And what would benefit the customer’s life?

If your radio station thinks the same way—what would be cool, what would be fun, and what would benefit the listener’s life—you’ll be successful. But many stations seem to only think “What would be cool—to us? What would be fun—for us? And what would benefit us?”

As an air talent, even if your station doesn’t get it, YOU CAN. Start by being really, really user-friendly, like an iPad. (If I need some sort of prior knowledge to listen to your show, I’m out of here.) And like the guys in the Apple Stores, never talk down to your listener, or make him or her feel dumb for not knowing what you know. Make it FUN to listen. If you’re in a Talk or News format, make it always interesting and unique to hear your Content.

Now take these concepts and DO run with scissors!

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #98 – Friendships are formed by the exchange of Opinions

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The whole point of being on the air is to get people to actually come to know you, instead of your just being a voice giving information, or a promotional machine. Content that connects with the listener each day is obviously important, but there’s a ‘secret ingredient’ in every truly great air talent I’ve ever heard: being perceived as a friend.
And friendships are formed by the exchange of opinions.

In real life, if I don’t know how you feel about something or how you’d react to a certain situation, I may like you, but we’re not close.
Friendships grow as you learn more about someone, what that person thinks and feels.

…and friends may not always agree with each other. Honestly, that doesn’t matter, as long as you’re not just slapping the listener’s values in the face. I have a couple of dear friends—guys I’d give a kidney to—that I’ve argued with for years. We each have our opinions, and express them. Sometimes they’re the same, sometimes not, but we’re just trying to get to the complete thought. “Winning” the argument isn’t something we even think about.
(Note: For on-air purposes, we’re not trying to start arguments; we’re just trying to not be invisible audio wallpaper.)

The listener needs to know what you think. Your opinion, to compare to his/hers…maybe even adopt your thought as their own.

Hmmm…reading this over again, I hope my two best friends don’t both need a kidney at the same time.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #97 – Trying too hard

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There’s a fine line between giving your best effort and trying too hard.

Oddly enough, I find that many Talents have a lot of trouble talking about things on the air that they feel strongly about. Often it seems like the more they care about something, the longer it takes to say. Now I’m certainly not against putting your heart on the air; we want that. But Emotion has to be channeled, or it just becomes “blah, blah, blah” to the Listener. Think of how many Pledge Drives you’ve watched on PBS or heard on Listener-supported radio where it sounds like they just CAN’T shut up.

So here are three guidelines to get you into the groove:
(1) Start with a “headline,” a ONE-line setup to get into the subject.
(2) Make ONE point.
(3) Wrap it up and move on.

Brevity is the most welcome thing about greatness. Look at the TV shows “Modern Family” or “The Big Bang Theory” as great examples of how humorous or even heartfelt perspectives are delivered in short, tightly-worded dialogue. Every line, right to the heart of the bulls-eye. That’s how you have a long run in prime time.

When you try too hard, the results are worse.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #94 — Local, Personal, or Both

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This might seem obvious, but listen to stations around you and you’ll realize how few people have been coached to do it.
Sure, you’ve heard that we want to be local—if possible. Of course, syndicated shows can’t really connect that way.
And the really good Consultants and Talent Coaches are always trying to get jocks to be more personal. (Although teaching someone exactly how to do that is a different matter.)

But these shouldn’t be thought of as mere suggestions. I contend that every Content break you ever do should have a degree of Local and/or Personal in it. And when you think about it, Personal is the MOST local, because it doesn’t depend on street names or buildings. It lives in the heart.

There should always be some ingredient of what you think about the subject or what you feel about it. That’s what creates a definable human being—a neighbor, as opposed to just another voice giving out data on the air.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #93 — The 3-second rule

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You might need some help with this one from your PD if you work at a station that thinks it’s good radio to backsell more than one song, or to talk about a song that played before the one you’re talking out of.

I’m sure you’ve heard of “the 3-second rule” that a lot of people use when they drop food on the floor—that if you pick it up within 3 seconds, it’s still okay to eat it. (I call this the “how to get ptomaine poisoning” rule.)

Let’s borrow that and make our own version of the 3-second rule. My buddy Randy Brown, when he was a great PD in Dallas, says that often back then, he’d have a friend or date in the car with the radio on, and when a jock’s break finished and they went into a stopset, Randy would ask his passenger “What was the last song that played?” NO ONE ever remembered. And that was the song that had JUST FINISHED PLAYING, not one from two or three songs ago.

“But I’ve got a ‘bit’ I want to do about the song before last.”
Tough. Either just let it go, or save it for another time, when it makes sense to do it.

“But that song three songs ago ties into my promoting a station event with that artist.”
Then your PD should allow you to move it, so you’re not, in effect, saying “the group that did the song you didn’t hear eight minutes ago is coming to town soon.”

I’ve said this before: Time moves in only one direction, from now…this moment…forward. This is the definition of True Momentum, and a huge key to sounding logical and organic.

Live by the 3-second rule, or die by it. Your choice.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.

Tommy Kramer Tip #91 – Be the guy who would SAY that

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I don’t know whether this is true or not, but the story goes that when the great actor Marlon Brando was doing his first movie role, after an early scene, the Director brought up a couple of concerns. He was having a hard time getting a full-on shot of Brando because Marlon didn’t mug for the camera like a lot of actors in that era, and (as we all know) Brando mumbled. Supposedly, Brando replied by asking him if he had a camera operator, to which the Director said yes. Then Brando asked “And you have a ‘boom’ guy—the one who can move the mike?” The Director answered that he did, and Brando said “Well, tell them to move ‘em. I’m just bein’ the guy.”

He was just “being the guy”—the guy who would actually SAY whatever the dialogue was.

If you’ll embrace this simple concept, you’ll become much more natural and believable than ever before. Whether it’s personality Content, a station event you’re supposed to plug, a commercial, or the weather forecast, sift everything through the “be the guy who would say that” filter.
Example: No real person meets a friend for lunch and says to him, “A recent study says that 29% of Americans are buying red cars this year.” But he might say “Lots of red cars on the roads lately. I never noticed until I bought one. Now I see them everywhere.”

The “real guy” read is everywhere in the voice acting world right now. Big-voiced “announcers” are so 1970.

You always want to use down to earth, authentic language. Real words, not “print” language. If you have something to read that’s written poorly, rewrite it. If you think you’ll get in trouble for it, ask permission. No good PD will mind your not sounding stiff or implausible.

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Tommy Kramer
Talent Coach
214-632-3090 (iPhone)
e-mail: coachtommykramer@gmail.com
Member, Texas Radio Hall of Fame
© 2015 by Tommy Kramer. All rights reserved.